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East Surrey Subregional - Mole Valley

Frequently Asked Questions

                                                                   

Joining the Housing Register

Who can apply for properties through Mole Valley HomeChoice?

How do I apply to join the Housing Register?

What other documents do I need to provide?

What happens if I do not provide the required documents?

How do I know if I have been accepted onto the Housing Register?

Can you refuse to accept me onto the Housing Register?

How are bands allocated?

How can I increase my band?

Do I need to renew my application?

What if someone in my household has a medical condition?

 

Mole Valley Home Choice and other Bidding Queries

How often are properties advertised?

Where are properties advertised?

What information will the property adverts contain?

How do I apply for a property?

When I log in it says that I am not eligable for any properties. Why is this?

How many properties can I express an interest in?

How long will I have to bid for a property?

Will I know how many other people are interested in the same property?

How do you decide who is offered a property?

If I successfully bid for a rented property, can the landlord refuse to let it to me?

If I am offered a property, will I be able to view it before making up my mind?

What if I don’t like the property when I have seen it?

How will I know what has happened to the properties advertised?

How will this information help me?

Are carpets and appliances provided?

 

East Surrey Home Choice Queries

What is East Surrey Home Choice?

Which Housing Register do I need to join to use East Surrey Home Choice?

How do I use East Surrey Home Choice?

When are East Surrey Home Choice properties advertised?

How many bids can i make for East Surrey Home Choice?

What are the differences between East surrey Home choice and Mole Valley Home Choice?

How do you decide who is offered an East Surrey Home Choice property?

 

Other Queries

What other options are there for housing?

What Help can I get with buying a property or registering for shared ownership schemes?

What if I become homeless?

How do I request a review of a decision?

 

Cant find what you're looking for? CONTACT US 


  • Who can apply for properties through Mole Valley HomeChoice?
    You must have been accepted onto Mole Valley's Housing Register to be able to apply for social rented properties through Mole Valley HomeChoice. Anyone aged 16 years or over may apply to join the Housing Register. ..                                                  

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  • How do I apply to join the Housing Register?
    You will need to complete an application form. The same form is used for anyone applying for social housing for the first time and for existing council or Housing Association tenants who wish to transfer. You can apply on line by clicking here.  Click How to Contact Us for contact details and opening hours.

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  • What other documents do I need to provide?
    Along with your application form you will need to provide the following:
    • Proof of income for all household members (e.g. wage slips, benefits letters, bank statements)
    • Evidence of your right to reside in the UK if you are not a British Citizen (e.g. passport & other relevant Home Office documentation)
    Before you are offered a property you will need to provide additional documents to support your application. We will tell you what documents to provide and when to provide them.
    All documents provided should be copies of originals as we cannot guarantee there safe arrival or return. 

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  • What happens if I do not provide the required documents?
    If you do not provide the required documents your housing application will NOT be processed. If your application form is incomplete it will be returned to you. The date it is later accepted from will be the date the fully completed form is received.

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  • How do I know if I have been accepted onto the Housing Register?
    You will receive a letter confirming that you have been accepted onto the Housing Register. This will tell you what band you are in, the band you have been placed in for East Surrey HomeChoice properties and the date your application has been registered from. It will also tell you the size of property you are eligible for.

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  • Can you refuse to accept me onto the Housing Register?
    There are some people who are not eligible to be included on the Housing Register. These are:
    • Certain people who are subject to Immigration Control under the 1996 Asylum and Immigration Act.
    • Certain people from abroad who are not subject to immigration control but who are not habitually resident in the UK, the Channel Islands, the Isle of Man or the Republic of Ireland.
    • People (including members of their household) who have been guilty of unacceptable behaviour that makes them unsuitable to be a tenant.
    For more detailed information contact us.

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  • How are bands allocated?
    Your application will be assessed according to your level of housing need.  We will also take into account whether you have a local connection with Mole Valley and the extent of this and whether you are able to afford to resolve your own housing problems. Click here to download a copy of the full housing allocation policy.

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  • How can I increase my band?
    Your band is decided according to your circumstances at the time of registration.  As long as we are fully aware of all the circumstances regarding your housing there is nothing that you can do to increase your band.  You do need to inform us immediately of any changes in your circumstances that may affect your band e.g. the birth of a new baby, a change of address or a deterioration in your health that is caused by your living conditions.

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  • Do I need to renew my application?
    Yes, once a year, normally on the anniversary of your application you will be sent a declaration form, which you must complete and return within 28 days. If you fail to return the form we will write and tell you that your application has been cancelled.

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  • What if someone in my household has a medical condition?
    If someone in your household has a medical condition you will be asked to provide details, which may then be considered by the Council’s Medical Advisor, who will put forward a recommendation. You can continue to choose which properties to express an interest in but must be mindful of your condition and only express interest in suitable properties such as ground floor flat or bungalow if you cannot climb stairs.

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  • How often are properties advertised?
    Properties available for rent are advertised each week.  As soon as we are given formal notice that a property is due to become vacant we will advertise it. For more details click Step Two-Choosing, part of our step-by-step guide to using the service.

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  • Where are properties advertised?
    Properties are advertised in the following ways:
    • In a newsletter available from the Reception at Pippbrook, the Leatherhead Help Shop and local C.A.B's.
    • On display screens in the Reception area at Pippbrook, the Leatherhead Help Shop, local C.A.B's and local hostels. Other locations may be added in the future.

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  • What information will the property adverts contain?
    The adverts will tell you the landlord, location, size, rent and other features of the property. Where available a photograph of the property or a similar house type will be provided and you will be able to access information about the local area and facilities. The advert will also tell you if there are any special requirements that the applicant must meet, such as age requirements and which list may be given priority for the property. It also tells you the number of bedrooms that applicants applying for the property need to be entitled to. If your bedroom entitlement is different to this you will not be able to bid for that property. 

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  • How do I apply for a property?
    You can express your interest or bid, as it is also known, in the following ways:
    • Online through our website, www.molevalley-homechoice.org.uk
    • Through our 24hr automated telephone service on 08452 710908
    • By auto bid if you are unable to access the system in any other way. You will need to tell us if this is the case.

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  • When I log in it says that I am not eligible for any properties. Why is this?
    This simply means that there are no properties available that suit your needs in that weeks bidding cycle. To see other properties that are advertised you can use the property search tab at the top of the page. You should check the website every week as the properties advertised change every Thursday.

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  • How many properties can I express an interest in?
    You will be able to express an interest in a maximum of three properties each time properties are advertised. However, you will only be able to express interest in properties that are suitable for your family.

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  • How long will I have to bid for a property?
    Properties will be advertised from midnight on each Thursday and you will be able to register your interest in properties up until midnight the following Wednesday.

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  • Will I know how many other people are interested in the same property?
    Yes, when you bid for a property you will be told where you are in the queue. This is likely to change frequently due to other people bidding for the same property. Using this information you may decide to withdraw your bid for one property and bid for a different property for which you are higher placed in the queue. You can do this at any time before the closing date. 

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  • How do you decide who is offered a property?
    Once the closing date for bids has passed a shortlist of interested applicants is drawn up. The shortlist is in order of eligibility according to the criteria stated in the advert details for that property. The applicant at the top of the list will normally be offered the property.

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  •  If I successfully bid for a rented property, can the landlord refuse to let it to me?
You may not be invited to view the property for the following reasons:

 

  • You owe rent or have other housing related debts
  • You are a Council or Housing Association tenant and legal action has been taken against you because you have broken your tenancy conditions
  • You have sufficient resources to solve your own housing problems
  • You have not provided the required documentary evidence to support your application by the date given
  • Your circumstances have changed and this results in a reduction in your level of priority. 
  • You have provided incorrect or misleading information, which has resulted in your application being awarded a higher priority than it deserves.

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  • If I am offered a property, will I be able to view it before making up my mind?
    Yes. You will be given an opportunity to view the property and decide whether you would like to accept it.

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  • What if I don’t like the property when I have seen it?
    You will not normally be penalised for refusing a property that you have been offered and will still be able to express interest in properties that become available.

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  • How will I know what has happened to the properties advertised?
    Information about homes that have been successfully let or purchased through shared ownership is published. We tell you the number of applicants that expressed an interest in each property, the band and the registration date of each property. To see the results of properties that have been let click Recent Lets.

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  • How will this information help me?
    It will give you a better idea of how popular a particular property or area is and how long you would normally have to wait. You can then decide whether to look for other types of property or areas where you may not have to wait as long.

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  • Are carpets and appliances provided?
    No, you will have to provide your own carpets and appliances.

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  • What is East Surrey Home Choice?

 

East Surrey Home Choice is a sub regional choice based lettings scheme that aims to help a small number of households move within the East Surrey area.  Epsom & Ewell, Mole Valley, Reigate & Banstead and Tandridge Councils have agreed to advertise 10% of homes that become available as East Surrey Home Choice properties. This means housing register applicants on all four registers can apply for these homes.  

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  • Which Housing Register do I need to joint to use East Surrey Home Choice?

To use East Surrey Home Choice you need to have been accepted onto any of the four East Surrey Council's housing registers.  The four East Surrey Councils are Epsom & Ewell Borough Council, Mole Valley District Council, Reigate & Banstead Borough Council or Tandridge District Council.

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  • How do I use East Surrey Home Choice?

Available East Surrey Home Choice properties are advertised on each of the four East Surrey Council's Home Choice websites.  You must be registered on the housing register on one of the four East Surrey Councils. You can apply for suitable homes or place a bid in the following ways:

" Online through Home Choice website www.molevalley-homechoice.gov.uk
" Through our 24 hour automated telephone service 0845 270 1908
" Visiting our Help Shop in Leatherhead. 

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  • When are East Surrey Home Choice properties advertised?

East Surrey Home Choice properties will be advertised weekly alongside your local Council's Home Choice properties provided homes are available.  10% of homes that become available in each Council area will be advertised as East Surrey Home Choice homes. This is a small number so there is no guarantee that East Surrey Home Choice properties will be advertised every week.

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  • How many bids can I make for East Surrey Home Choice?

Each housing register applicant can place a maximum of three bids each time properties are advertised. These bids may be placed for East Surrey Home Choice properties and/or the local Council's Home Choice properties. You can only bid for homes that suit your household's needs.

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  • What are the differences between East Surrey Home Choice and Mole Valley Home Choice?

To ensure all housing register applicants are treated equally, an East Surrey Home Choice Nomination Policy has been produced.  This policy is different to the Housing Register Policy and Nominations Policy operated by the Council whose register you have joined.  A copy of the East Surrey Home Choice is available on your local Council's website, on this website or you can telephone your local housing team for a copy.

The main differences relate to the way each housing register applicant's housing needs are assessed and prioritised, and how we decide who is offered a property.  Other differences include bedroom needs and how an applicant's change of circumstance is managed. Contact your local housing need for more information.

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  • How do you decide who is offered an East Surrey Home Choice property?

Once the closing date for bids has passed a shortlist of interested applicants will be drawn up. The shortlist is in order of East Surrey Home Choice band starting with band 1, within each band applications are placed in priority date order.

Following checks, including a home visit or office interview, the applicant in the highest placed band who has waited the longest is nominated to the landlord advertising the property.

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  • What other options are there for housing?
    There is a severe shortage of homes in the Mole Valley area. Most applicants on the Housing Register will have to wait a long time for re-housing and many of those in the lower bands will have little chance of re-housing in the local area. Depending on your circumstances you may wish to consider other options such as renting in the private sector. We may be able to help you with a deposit for private rented if you meet certain criteria. Interviews to discuss your housing options are available by appointment with the Housing Advice Officers.

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  • What Help can I get with buying a property or registering for shared ownership schemes?         

The Council no longer runs its own shared ownership lists. Affordable Home Ownership in this district is administered though Catalyst Housing Group who are the local 'Zone Agent'. They offer a number of products including -

- Shared Ownership

- New Build Homebuy

- My Choice Homebuy

Further details are available from thier website - www.catalysthomebuy.org.uk

Alternatively Thames Valley Housing Association also run the 'My Choice Homebuy' scheme in this area. More information about this can be found on thier website - www.homebuy4u.co.uk   

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  • What if I become homeless?
    Households who are homeless or threatened with homelessness will be dealt with outside the scheme. You should contact the Housing Advice Team to arrange an interview to discuss your circumstances. We will work with you to try to prevent you becoming homeless and will discuss your housing options with you. If this is unsuccessful you may be offered temporary housing. You may still express an interest in properties through Mole Valley HomeChoice, providing your application has been accepted on the Housing Register, but in most cases it is unlikely that this will be in time to resolve your homelessness, as most applicants will have to wait a long time before being successful.

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  • How do I request a review of a decision?
    If you disagree with any of the following decisions you can request a review:
    • You are not eligible to join the housing register
    • You are not eligible for an offer
    • Your application has been cancelled other than at your own request
    • You think that you have been placed in the wrong band or given the wrong priority date
    To request a review you must contact the Housing Department within 21 days of the date you are notified of the decision and the reason for it. You may provide additional information in writing that you wish to be taken into account when the review is carried out. You will normally be advised of the outcome of the review within 8 weeks. You may not request a further review.

    


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